Terms of Service

By creating an account on QodFlow (“the Service”), operated by QodFlow (“Company”, “we”, “us”, “our”), you (“you”, “User”, “Customer”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms constitute a legally binding agreement. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Age and eligibility. You must be at least 18 years old and have the legal capacity to enter into a contract to use the Service. The Service is intended for business use, not for personal use by minors. We do not knowingly collect personal information from anyone under 18 (or under 13 as defined by COPPA in the United States).

Sanctions and export controls. You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive U.S. sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions), and that you are not on any U.S. government list of restricted parties (OFAC SDN, BIS Entity List, etc.). You agree to comply with all applicable export-control and sanctions laws when using the Service.

Marketing-to-Terms reconciliation. The authoritative description of the Service is set forth in these Terms. Marketing descriptions, website copy, blog posts, and product screenshots are illustrative and non-binding to the extent they conflict with these Terms.

QodFlow is a software-as-a-service (SaaS) productivity tool that provides Kanban-based workflow tracking, job management, SLA deadline tracking, QR code status pages, team collaboration, and related features.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

• We do not warrant that the Service will be uninterrupted, error-free, secure, or available at any particular time.
• We do not warrant the accuracy, reliability, timeliness, or completeness of any data, SLA calculations, deadline computations, status indicators, or other information provided by the Service.
• We do not warrant that the Service will meet your specific requirements or expectations.
• Any reliance on the Service for business-critical decisions, client commitments, or contractual obligations is entirely at your own risk. You should maintain independent records and verify all critical deadlines and data independently.

Some states do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. You may have other rights which vary from state to state.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL QODFLOW, ITS OWNER, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS; MISSED DEADLINES OR SLA BREACHES; DAMAGE TO REPUTATION; COST OF PROCUREMENT OF SUBSTITUTE SERVICES; OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR ANY USE OR INABILITY TO USE THE SERVICE — REGARDLESS OF THE NUMBER OF CLAIMS OR THEORIES OF LIABILITY — SHALL NOT EXCEED THE LESSER OF: (A) THE AMOUNTS ACTUALLY PAID BY YOU TO QODFLOW IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD). FREE-PLAN USERS, AND USERS WHO HAVE PAID LESS THAN $100.00 USD IN THE PRECEDING THREE MONTHS, AGREE THAT OUR MAXIMUM LIABILITY IS LIMITED TO THE AMOUNT THEY HAVE ACTUALLY PAID, WHICH MAY BE $0.

IF THE FOREGOING CAP IS HELD UNENFORCEABLE IN YOUR JURISDICTION, OUR AGGREGATE LIABILITY SHALL BE THE LESSER OF (i) THE AMOUNTS YOU PAID IN THE PRIOR TWELVE (12) MONTHS OR (ii) FIVE HUNDRED UNITED STATES DOLLARS ($500.00 USD), AS A SEVERABILITY FALLBACK.

NOTHING IN THIS SECTION LIMITS LIABILITY FOR: (I) GROSS NEGLIGENCE; (II) FRAUD OR FRAUDULENT MISREPRESENTATION; (III) WILLFUL MISCONDUCT; (IV) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; OR (V) ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

These limitations apply even if a limited remedy set forth herein is found to have failed of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such cases, our liability is limited to the fullest extent permitted by law. Nothing in these Terms waives any non-waivable consumer-protection rights you have under the laws of your state of residence.

You agree to indemnify, defend, and hold harmless QodFlow and its owner, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising from or related to:

• Your use of or inability to use the Service
• Your violation of these Terms or any applicable law or regulation
• Any content, data, or information you submit to or through the Service
• Your business operations, client relationships, or contractual obligations
• Any claim by your clients, customers, team members, or any third party arising from your use of the Service
• Your infringement of any third-party intellectual property or other rights

Carve-outs. You shall have no obligation to indemnify QodFlow to the extent a claim arises from (i) QodFlow’s gross negligence or willful misconduct, or (ii) QodFlow’s infringement of a third party’s intellectual property.

Defense procedure. As a condition of indemnification, QodFlow shall: (a) provide you prompt written notice of the claim; (b) grant you sole control of the defense and settlement of the claim (provided no settlement admits your liability or imposes obligations on you without your prior written consent, not to be unreasonably withheld); and (c) reasonably cooperate with you at your expense.

• You are solely responsible for all data you enter into QodFlow, its accuracy, and its legality.
• You are responsible for maintaining independent backups of any critical business data.
• You are responsible for your own compliance with all applicable laws and regulations.
• You must not rely on QodFlow as your sole record of deadlines, SLAs, or client commitments.
• You are responsible for managing your team members’ access, permissions, and conduct.
• You are responsible for all activity that occurs under your account or by your team members.
• You must maintain the security of your account credentials and notify us immediately of any unauthorized access.
• We are not liable for any loss arising from unauthorized access to your account due to your failure to safeguard your credentials.

• Our IP: QodFlow and its owner retain all rights, title, and interest in the Service, including all software, code, design, branding, trademarks, and documentation. No license or right is granted to you except as expressly set forth in these Terms.
• Your content: You retain ownership of all data and content you create in the Service. You grant us a limited, non-exclusive, worldwide license to host, store, process, and display your content solely as necessary to provide the Service.
• You represent and warrant that you have all necessary rights to any content you upload or create in the Service and that such content does not infringe any third-party rights.
• Feedback license. If you provide us with suggestions, feedback, bug reports, or improvement ideas (collectively, “Feedback”), you grant QodFlow a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, modify, and incorporate that Feedback into the Service or any other product without obligation to you.

• We are not responsible for any content created or uploaded by users.
• We have no obligation to monitor user content, but reserve the right to remove content that violates these Terms.
• We do not endorse, verify, or guarantee the accuracy of any user content.

• Paid plans (Premium and Diamond) are billed on a recurring, auto-renewing basis — monthly or annually — as selected at checkout. Your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date.
• You authorize QodFlow to charge your payment method on file on a recurring basis until you cancel.
• Prices are in USD and subject to change. Annual subscribers retain their price through the current annual term. For monthly subscribers, price changes take effect no sooner than 30 days after written notice and at the start of the next billing cycle. Continued use of the Service after a price change constitutes acceptance.
• Annual plans are billed upfront for the full year. Monthly plans are billed at the start of each cycle.
• You are responsible for any applicable taxes, duties, or fees imposed by your jurisdiction.
• If your payment method fails, we may retry the charge, suspend your access to paid features, or terminate your subscription after a reasonable grace period.

• New paid subscriptions may include a free trial (currently 30 days). You will not be charged during the trial.
• A valid payment method is required to start a free trial. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and your payment method will be charged.
• Trial conversion reminders. We will send at least one email reminder before any trial-to-paid conversion (typically 3 days before the trial ends) to the account-owner email on file. Failure of email delivery (spam filter, mailbox full, address change) does not invalidate the conversion.
• Free trials are available once per user, payment method, or team workspace, as determined in our reasonable discretion. Reactivating a cancelled subscription does not restart the trial. We may decline to issue a trial to any account at our sole discretion to prevent abuse.

ALL PAYMENTS ARE NON-REFUNDABLE EXCEPT WHERE REQUIRED BY APPLICABLE LAW.

• You may cancel your subscription at any time from your billing settings or via the payment provider’s customer portal. Cancellation is self-service and can be completed online — no phone call or chat required.
• Cancellation takes effect at the end of your current billing period. You retain access to paid features until then.
• No refunds or credits are issued for partial billing periods, unused time, or plan downgrades.
• For billing errors or duplicate charges, contact support@qodflow.com within 30 days, without limiting your statutory chargeback rights under the Fair Credit Billing Act or your card network’s rules.
• Post-cancellation data access. After cancellation, your data remains accessible in read-only export mode for thirty (30) days. After 90 days of inactivity on a lapsed or free account, data may be archived or deleted with 14 days’ advance notice to the account owner.

• QodFlow may issue promotional codes (e.g., FIRST100, channel-specific launch codes) at our discretion. Each code has its own discount, duration, and redemption limit.
• One promotional code per subscription. Codes cannot be stacked, combined, or applied retroactively to past payments.
• Promotional codes apply only at the moment of checkout, only on the plans and durations specified, and only while inventory of the code lasts. Once a code reaches its redemption limit, it is automatically invalidated.
• We reserve the right to revoke, modify, or terminate any promotional code at any time without prior notice, including in cases of abuse, fraud, sharing of single-use codes, or any conduct that violates these Terms. However, codes already redeemed and applied to an active subscription will be honored through the then-current billing period before any revocation takes effect.
• Promotional codes are not a sweepstakes, contest, or lottery. No purchase is required to use the Service at standard rates. Void where prohibited or restricted by law.
• Promotional discounts apply only to the original plan and duration purchased. Plan changes (upgrade, downgrade, switch billing cycle) may end an active promotional discount; you will be notified before the change.
• Codes have no cash value and cannot be exchanged for cash, credit, or refunded if unused.
• Discounts apply to base subscription fees only and do not apply to taxes, fees, or any add-on services.
• If a fraudulent or unauthorized use of a promotional code is detected, the discount may be reversed and the resulting balance billed to the payment method on file.

• You may delete your account at any time from account settings. Before permanent deletion, you may export your workspace data via the in-app Export tool (CSV).
• 30-day grace period. Upon deletion request, we will retain your data in a recoverable state for thirty (30) days. During this window you may rescind the deletion or download an export. After the 30-day window, deletion is permanent and irreversible and we cannot recover the data.
• Deletion immediately cancels all active subscriptions. No refund is issued.
• Workspace ownership disputes. QodFlow does not mediate disputes between workspace members regarding ownership, access, or data. The named Owner of record controls the workspace. Disputes between members must be resolved between the parties; we will comply only with valid court orders or with the written consent of a majority of named workspace administrators.
• If you own teams with other members and request deletion, ownership is transferred to the next eligible member before deletion, unless the workspace is also being terminated.
• We may retain anonymized, aggregated data and billing records as described in our Privacy Policy.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulations
• Attempt to gain unauthorized access to any part of the Service or its systems
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
• Scrape, crawl, or use automated means to access the Service beyond normal usage
• Interfere with or disrupt the Service, servers, or networks connected to the Service
• Resell, sublicense, or redistribute access to the Service without written permission
• Use the Service to develop a competing product or service
• Use the Service’s text, data, or outputs to train or fine-tune any artificial-intelligence or machine-learning model
• Circumvent any usage limits, security measures, or access controls
• Upload or transmit viruses, malware, or any harmful code
• Upload Protected Health Information (PHI), full payment card numbers (PANs), Social Security numbers, government-issued IDs, or any other sensitive personal data that requires specialized regulatory handling
• Create or use multiple accounts to evade promotional limits, trial limits, or any other usage cap

We reserve the right to suspend or terminate accounts that violate these provisions without notice or refund. We may also delete prohibited content without notice if we reasonably believe it falls within the sensitive-data categories above.

• We do not guarantee any specific uptime, availability, or performance level.
• We may modify, update, suspend, or discontinue the Service (or any part of it) at any time, with or without notice.
• We are not liable for any loss resulting from service modifications, interruptions, or discontinuation.
• We will make reasonable efforts to provide advance notice of material changes that affect your use of the Service.
• Material feature removal — paid plans. If we permanently remove a paid feature that was material to your subscription, we will offer either (a) a pro-rata credit applied to your account for the remaining prepaid term, or (b) the option to cancel and receive a refund for the unused portion of an annual prepayment.
• References to “free,” “free forever,” or similar promotional language describe the current Free plan and its current limits; we may modify or discontinue any plan with 30 days’ notice to affected users.

• While we take reasonable measures to protect your data, we do not guarantee against data loss.
• You are responsible for maintaining your own backups of any critical information.
• We are not liable for data loss resulting from: service outages or infrastructure failures; account deletion (whether by you, a team member, or system automation); security breaches or cyberattacks; third-party service failures; bugs or errors in the Service.
• Security incident notification. In the event of a confirmed security incident affecting your personal data, we will notify you without undue delay and in any event within seventy-two (72) hours of confirmation by email to the account-owner email on file, with the information required under applicable law (CCPA §1798.82 / GDPR Art. 33). Where required by law, we will also notify the appropriate regulator within the timeframes that law specifies.
• B2B2C public pages. If you enable public-facing status pages (e.g., via the QR-link feature), you act as the publisher of the content shown. You represent that the content does not contain Protected Health Information, full payment card numbers, government IDs, or any other regulated data, and you are solely responsible for compliance with all laws applicable to that content. QodFlow is a tool and not a publisher of customer-uploaded content.

• Transactional emails (account verification, password reset, billing receipts, incident alerts, scheduled-maintenance notices) are required for the Service to function and cannot be opted out of while the account is active.
• Product update emails (changelog highlights, new feature announcements) may be sent occasionally to all active customers. These are operationally important but you may opt out via the “Unsubscribe” link in any such email.
• Marketing emails (newsletter, promotional content, surveys) are sent only with explicit opt-in. You can join via the newsletter form on our website or by checking the marketing-consent box at signup, and you may unsubscribe at any time using the link in the footer of those emails.
• Unsubscribing from marketing emails does not affect transactional or product update emails, nor your access to the Service.
• We use Resend as our email delivery provider. Email addresses you provide to us may be processed through Resend solely for the purpose of sending the emails described above.
• CAN-SPAM compliance. We honor unsubscribe requests within ten (10) business days. Every commercial email we send includes a working unsubscribe link and our valid physical postal address, in compliance with the CAN-SPAM Act (15 U.S.C. §7701 et seq.).

• The Service integrates with third-party services including payment processors, authentication providers, email delivery services, and others.
• We are not responsible for the availability, accuracy, or practices of any third-party service.
• Your use of third-party services is subject to their respective terms and privacy policies.
• We are not liable for any loss or damage arising from third-party service failures or changes.

QodFlow shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, government actions or orders, war, terrorism, civil unrest, labor disputes, power or internet outages, telecommunications failures, DDoS attacks or cyberattacks, third-party infrastructure failures (including cloud hosting, database, and payment provider outages), or any other cause beyond our reasonable control.

If you believe content on QodFlow infringes your copyright, please notify us at support@qodflow.com with:

• Identification of the copyrighted work
• Identification of the infringing material and its location
• Your contact information
• A statement of good faith belief and accuracy under penalty of perjury

We will respond to valid DMCA notices, including counter-notices, in accordance with the Digital Millennium Copyright Act (17 U.S.C. §512).

Designated Copyright Agent: DGD OPCO, LLC d/b/a QodFlow, attn: DMCA Agent, 5900 Balcones Drive #29311, Austin, TX 78731, USA, email dmca@qodflow.com. Registration with the U.S. Copyright Office is maintained under 17 U.S.C. §512(c)(2); current contact information of record is published in the Copyright Office’s online directory.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

• Informal resolution first: Before initiating any formal proceedings, you agree to contact us at support@qodflow.com and attempt to resolve the dispute informally for at least 30 days.
• Binding arbitration: Any dispute not resolved informally shall be resolved through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in English.
• Small claims exception: Either party may bring qualifying claims in small claims court (claims under $10,000).

CLASS ACTION WAIVER: YOU AND QODFLOW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

MASS-ARBITRATION PROTOCOL: IF FIFTY (50) OR MORE SIMILAR ARBITRATION DEMANDS ARE FILED AGAINST QODFLOW BY THE SAME OR COORDINATED COUNSEL WITHIN A 60-DAY WINDOW, THE PARTIES AGREE TO USE AAA’S MASS ARBITRATION SUPPLEMENTARY RULES, AND BELLWETHER PROCEDURES SHALL APPLY TO MINIMIZE DUPLICATIVE FILING FEES AND PROCEEDINGS.

You may opt out of the arbitration and class action waiver provisions by sending written notice to support@qodflow.com within 30 days of creating your account.

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. For any claims not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Travis County, Texas.

Forum severability. If a court of competent jurisdiction in your state of residence finds the Texas forum-selection clause unenforceable as to you, the parties consent to jurisdiction in the U.S. federal or state court geographically nearest to your principal place of business, and the substantive law of Texas shall continue to govern these Terms to the maximum extent permitted by law.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. Sections 3–7, 11, 14, 16, and 19–22, 26 shall survive termination or expiration of these Terms.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and QodFlow regarding the Service and supersede all prior agreements, representations, and understandings, whether written or oral.

We reserve the right to modify these Terms at any time. For material changes affecting fees, data handling, or your liability, we will provide at least thirty (30) days’ notice via email to the account-owner email on file or in-app notification. For minor or clarifying changes, we will provide at least fourteen (14) days’ notice. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and may delete your account.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

• No professional advice. The Service does not provide legal, financial, tax, medical, regulatory, compliance, or other professional advice. Any output, suggestion, deadline calculation, SLA computation, or default workflow shown by the Service is for operational convenience only and is not advice. Consult qualified professionals before relying on the Service for any business-critical or legally regulated decision.
• Industry-specific compliance is your responsibility. QodFlow is a general-purpose workflow tool. It is not certified for any specific regulatory regime — including but not limited to HIPAA, PCI-DSS, SOX, FDA, FERPA, GLBA, or sector-specific licensing requirements. You are solely responsible for determining whether the Service is suitable for your industry and for implementing any compliance measures required by law. We make no representations or warranties regarding the Service’s fitness for any regulated industry, and we expressly disclaim all such warranties.
• Sensitive data. Do not upload Protected Health Information (PHI), full payment card numbers (PANs), Social Security numbers, government IDs, or other sensitive personal information that requires specialized compliance handling. If you upload such information in violation of these Terms, you accept full and exclusive responsibility for any resulting regulatory exposure or third-party claim, and you agree to indemnify QodFlow against all such claims.
• Beta and experimental features. Any feature labeled “Beta”, “Preview”, “Experimental”, or otherwise marked as non-production is provided without warranty of any kind. Such features may be modified, withdrawn, or discontinued without notice. Do not rely on beta features for business-critical workflows.
• Third-party integrations. The Service may integrate with third-party services. We are not responsible for the availability, accuracy, security, or actions of any third-party service, and any integration is subject to the third party’s own terms and privacy policies.
• No employment, partnership, or fiduciary relationship. Nothing in these Terms creates any agency, partnership, joint venture, employment, fiduciary, or trustee relationship between you and QodFlow.
• No guarantee of business outcomes. QodFlow does not guarantee any specific outcome from using the Service — including but not limited to revenue, time savings, customer satisfaction, on-time delivery rates, or any other business metric. Outcomes depend on your inputs, your team, your customers, and factors outside our control.
• Force-majeure events. We are not liable for any failure or delay in performance arising from events outside our reasonable control, including but not limited to: outages of cloud providers, internet infrastructure failures, payment processor outages, natural disasters, civil unrest, labor disputes, government actions, pandemics, or any “act of God.”
• Cumulative protections. The protections, disclaimers, limitations of liability, and indemnification obligations set out in these Terms are cumulative and survive any termination of your account or these Terms. To the maximum extent permitted by law, these protections apply individually and jointly to QodFlow, its owner, officers, employees, agents, contractors, and affiliates.

For questions about these Terms, contact us at support@qodflow.com.

Mailing address: QodFlow, 5900 Balcones Drive #29311, Austin, TX 78731, USA. QodFlow is operated by DGD OPCO, LLC.