Terms of Service

By creating an account on QodFlow (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and QodFlow.

QodFlow is a Kanban-based workflow and job tracking platform for service teams. The Service includes features such as job tracking, SLA deadline enforcement, QR code client visibility, team management, and subscription-based plan tiers (Free, Premium, Diamond).

• Paid plans (Premium and Diamond) are billed on a recurring basis — monthly or annually — as selected at checkout. Billing begins at the end of any applicable free trial period.
• You authorize QodFlow to charge your payment method on a recurring basis until you cancel.
• Prices are displayed in USD and are subject to change with 30 days’ notice for existing subscribers.
• Annual plans are billed upfront for the full year. Monthly plans are billed at the start of each billing cycle.
• Add-on purchases (e.g., extra user seats) are billed immediately and recur on the same cycle as your base subscription.

• New paid subscriptions may include a free trial period (currently 30 days). You will not be charged during the trial period.
• A valid payment method is required to start a free trial. If no valid payment method is on file at the end of the trial, the subscription will be cancelled automatically.
• Free trials are available once per team workspace. Reactivating a cancelled subscription does not restart the free trial period.

• You may cancel your subscription at any time from your billing settings or through the Stripe customer portal.
• Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the period ends.
• Deleting a team workspace immediately cancels its associated subscription. You will not be charged for the next billing period, but no refund is issued for the current period.

All payments are non-refundable.

• QodFlow does not provide refunds or credits for partial subscription periods, unused time, or any other reason, except where required by applicable law.
• If you cancel a monthly subscription mid-cycle, you retain access until the end of the paid period — no refund is issued for the remaining days.
• If you cancel an annual subscription, no refund is issued for the unused months.
• Downgrades from a higher-tier plan to a lower-tier plan take effect immediately. No credit or refund is issued for the price difference.
• In cases of billing errors or duplicate charges, please contact us at support@qodflow.com within 30 days of the charge.

• You may delete your account at any time from account settings. Account deletion is permanent and irreversible — all your data, teams, jobs, and files will be permanently removed.
• Deleting your account immediately cancels all active subscriptions. No refund is issued for the current billing period.
• If you own teams with other members, ownership is transferred to the next eligible member before deletion. Solo teams are deleted entirely.

• You must not use QodFlow for any unlawful purpose or in violation of any regulations.
• You must not attempt to gain unauthorized access to any part of the Service.
• You are responsible for all activity that occurs under your account.
• You must not resell or sublicense the Service without written permission.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

To the maximum extent permitted by law, QodFlow is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability to you shall not exceed the amount you paid us in the 12 months preceding the claim.

We reserve the right to modify these Terms at any time. We will provide at least 14 days’ notice of material changes via email or in-app notification. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.

For questions about these Terms, please contact us at support@qodflow.com.