QodFlow is a Kanban-based workflow management platform for service operations teams. It enforces structured stage progression, tracks per-stage SLA deadlines, and gives every job a QR code so clients can see live status without creating an account.

How is QodFlow different from Trello, Asana, or Monday?

Trello, Asana, and Monday are general-purpose project tools — they have no SLA enforcement and no client-facing visibility. QodFlow is purpose-built for service operations: jobs cannot skip stages, SLA deadlines are enforced and visualized in real time, and every job has a QR code for client tracking with no login required.

How does QodFlow compare to Jobber or ServiceTitan?

Jobber and ServiceTitan are vertical tools locked to specific trades (HVAC, plumbing, home services) and start at $69–$349+/month. QodFlow is industry-agnostic, starts free, and gives any service team — repair shops, IT desks, agencies, field ops — the same structured workflow and SLA discipline at a fraction of the cost.

How does QR job tracking work?

Every job generates a unique QR code. When a client scans it, they see live status — which stage the job is in, whether it's on track or overdue — with no login or app required. It works like a package-tracking number for any type of service.

Yes. The free plan includes 3 users, 1 team workspace, and up to 10 active jobs. The job limit can be expanded by referring other teams. Paid plans start at $19/month and include a 30-day free trial.

Which teams use QodFlow?

Service and repair shops, creative agencies, IT service desks, field operations teams, fulfillment operations, and any team that manages recurring work through predictable stages.

SLA (Service Level Agreement) — Definition

Q: What is SLA tracking?

SLA (Service Level Agreement) tracking automatically calculates whether each job is on track, at risk, or overdue based on configurable time limits per stage or globally. It updates in real time without manual input.

Definition

A Service Level Agreement (SLA) is a defined commitment a service provider makes to a customer about how the service will be delivered. SLAs typically specify response time, resolution time, uptime / availability, or quality thresholds.

Common SLA examples

Response SLA: "We'll acknowledge your support ticket within 1 hour."
Resolution SLA: "P1 issues are resolved within 4 hours."
Turnaround SLA: "Phone repairs are completed within 5 business days."
Uptime SLA: "Service availability of 99.9% measured monthly."

SLA vs SLA tracking

The SLA is the promise. SLA tracking is the system that watches the clock against that promise and alerts the team when a breach is approaching. A team can have an SLA without tracking — it just means they'll find out about breaches after the fact, from angry customers.

What makes a good SLA

Measurable: if it can't be tracked, it's not an SLA, it's a wish.
Realistic: set against actual capacity, not aspirations.
Tiered by priority: a P1 SLA shouldn't equal a P3 SLA.
Explicit about exclusions: business hours, holidays, awaiting-customer states.

See also: Kanban, Service operations. Read more in What is SLA tracking, really?.

SLA (Service Level Agreement)

Definition

Common SLA examples

SLA vs SLA tracking

What makes a good SLA

Related

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